News for 'customer engagement'

'Mentors are your GPS to success'

'Mentors are your GPS to success'

Rediff.com1 Sep 2022

'Remember to pick a mentor, with whom there are one or two degrees of separation.' 'Any more than that, you are wasting time.'

Business growth remains robust for Bajaj Finance, M&M Financial Services

Business growth remains robust for Bajaj Finance, M&M Financial Services

Rediff.com12 Oct 2023

MMFS is looking at a compounded annual growth rate (CAGR) of 18 per cent in assets under management (AUM) during FY23 to FY26 on the back of the strong recovery. The company has initiated risk-mitigating initiatives, including diversification into non-vehicle loans, building digital capacity and re-classification of customer profiles into affluent and mass-affluent in semi-urban segments to better target marketing.

'Greed and adventurism are bull market traits'

'Greed and adventurism are bull market traits'

Rediff.com25 Sep 2023

'The market should maintain optimism on the back of range-bound oil prices, a robust fiscal balance sheet, a better-than-expected monsoon, and moderating inflation.'

i-flex heads to Moscow

i-flex heads to Moscow

Rediff.com3 Dec 2004

i-flex Solutions on Friday announced the launch of its Moscow office. "The announcement is in line with i-flex's global expansion strategy," the company said.

Amazon, Flipkart among 20 e-tailers get notices for selling drugs sans licence

Amazon, Flipkart among 20 e-tailers get notices for selling drugs sans licence

Rediff.com13 Feb 2023

The show-cause notice dated February 8 by DCGI V G Somani cited a Delhi high court order dated December 12, 2018, which prohibits online sales of medicines without a licence.

Cisco opens Pune office

Cisco opens Pune office

Rediff.com14 Oct 2005

Cisco on Friday announced the opening of its Pune office. The opening is in line with Cisco's strategy to expand its customer engagements in Maharashtra and Goa.

Enhancing customer experience is a priority, says hopscotch.in

Enhancing customer experience is a priority, says hopscotch.in

Rediff.com8 Apr 2014

Hopscotch.in wants to focus on enhancing technology and mobile applications.

Reliance net profit jumps 46% in Q1

Reliance net profit jumps 46% in Q1

Rediff.com22 Jul 2022

Billionaire Mukesh Ambani's Reliance Industries Ltd on Friday reported a 46 per cent jump in net profit for the three months ended June on the back of bumper earnings from oil and telecom businesses. The oil-to-retail-to-telecom conglomerate's consolidated net profit rose to Rs 17,955 crore during April-June period -- the first quarter of 2022-23 fiscal year -- from Rs 12,273 crore in the year-ago period, it said a stock exchange filing.

TCS aims to achieve $50 bn revenue by 2030

TCS aims to achieve $50 bn revenue by 2030

Rediff.com8 Mar 2022

IT major TCS is planning to revamp the organisation structure to align with customers more closely, as it aims to achieve $50 billion (about Rs 3.89 lakh crore) revenue by 2030, a source aware of the development said on Tuesday. The company had garnered $25 billion in revenue in 2021. "TCS has now charted its roadmap and long-term strategy to reach the next $25 billion revenue. "It aims to get to $50 billion by the close of the decade," the source told PTI.

Will Bajaj Finserv MF be able to live up to expectations?

Will Bajaj Finserv MF be able to live up to expectations?

Rediff.com16 Mar 2023

The mutual fund (MF) industry has seen a fair number of new entrants in the last 10 years but none of them have proved to be much of a challenge for the larger players. The list of top 20 fund houses, which manage over 90 per cent of the industry's total assets, continues to be dominated by players who have been in the business for more than a decade. Bajaj Finserv MF may change that, say experts.

Inform borrowers upfront about recovery agents: RBI to digital lenders

Inform borrowers upfront about recovery agents: RBI to digital lenders

Rediff.com14 Feb 2023

The Reserve Bank on Tuesday directed digital lending entities to disclose upfront the names of of their empanelled agents authorised to contact borrowers in case of default of loan, and also intimate the details to customers before initiating the recovery process. In August last year, the RBI had tightened norms for digital lending to prevent charging of exorbitant interest rates by certain entities and also check unethical loan recovery practices. Under the new norms, all loan disbursals and repayments are required to be executed only between the bank accounts of borrower and the regulated entities (like banks and NBFCs) without any pass-through/ pool account of the Lending Service Providers (LSPs).

Amazon, Flipkart HQs get battle-ready: Draw up sales strategy in war rooms

Amazon, Flipkart HQs get battle-ready: Draw up sales strategy in war rooms

Rediff.com23 Sep 2022

E-commerce companies managed to beat the odds by adopting a flexible approach in terms of transforming their business models and leveraging emerging technologies. They had to constantly align their objectives with evolving customer needs. With companies hiring thousands of temporary workers, expanding to smaller cities, and launching new products, e-commerce giants gird up to celebrate the peak festival season without Covid restrictions after a three-year time-out.

'My ex-wife, now my partner, refuses physical intimacy'

'My ex-wife, now my partner, refuses physical intimacy'

Rediff.com22 Sep 2023

rediffGURU Ashish Sehgal, who holds a doctorate in neuro linguistic programming, mental health and social welfare, offers relationship advice.

Merger with HDFC: RBI gives some leeway to HDFC Bank

Merger with HDFC: RBI gives some leeway to HDFC Bank

Rediff.com21 Apr 2023

In a mixed bag for HDFC Bank ahead of the parent HDFC's merger with itself, the Reserve Bank of India has declined to make exceptions on certain aspects, and has offered some leeway on others. The country's largest private sector lender, which is aiming to conclude the merger with the home finance major by July, had written to the central bank seeking certain forbearances after announcing the $40-billion merger in April last year. In an exchange filing this evening, HDFC Bank said it received a response from RBI on Thursday and also said that there are a few pending issues.

Big sale: Lessons for retailers to keep customers happy

Big sale: Lessons for retailers to keep customers happy

Rediff.com20 Oct 2014

With the festive season underway, retailers in the online and the offline world need to prepare well to offer the best deals to consumers and earn trust.

'Xi didn't want to avoid Modi at G20'

'Xi didn't want to avoid Modi at G20'

Rediff.com27 Sep 2023

'We will likely never know why Xi decided not to travel to New Delhi. One possible explanation could be his desire to avoid a meeting with US President Joe Biden.'

Wipro freshers' dilemma: Work for half the salary or wait longer

Wipro freshers' dilemma: Work for half the salary or wait longer

Rediff.com21 Feb 2023

Information technology major Wipro has asked candidates who have successfully completed their training and who were offered Rs 6.5 lakh per annum earlier whether they would be willing to take up projects for an annual compensation of Rs 3.5 lakh. Wipro told Business Standard that it had to adjust its onboarding plans "in the light of the changing macro environment and, as a result, our business needs". "Like others in our industry, we continue to assess global economies and customer needs, which factor in our hiring plans.

How HDFC Bank plans to regain lost market in credir cards

How HDFC Bank plans to regain lost market in credir cards

Rediff.com23 Aug 2021

HDFC Bank on Monday said it aims to regain the two per cent market share in the credit card market it ceded to rivals during a recent ban, within a year by aggressively tapping into its existing depositor base. The bank will also focus on forging new partnerships to sell more cards and will not deviate from its conservative approach on taking credit risks as it goes aggressive in the market, its group head for payments and consumer finance, digital banking and IT, Parag Rao, told reporters. On August 17, RBI lifted the ban on HDFC Bank which had prevented it from issuing new credit cards from December 2020.

'American or Chinese soldiers are not a patch on Indian soldiers'

'American or Chinese soldiers are not a patch on Indian soldiers'

Rediff.com1 Sep 2023

'The next war will be fought by China-Pakistan against India and we have to fully be prepared. We must read the writing on the wall.'

Infosys, Microsoft ink multi-year deal with Ausgrid

Infosys, Microsoft ink multi-year deal with Ausgrid

Rediff.com13 Sep 2021

IT major Infosys and Microsoft have entered into a multi-year strategic engagement with Ausgrid to accelerate the cloud transformation of the largest electricity distributor on Australia's east coast. This programme will further Ausgrid's vision to connect communities and empower lives with a focus on affordability, reliability and sustainability, Infosys said in a regulatory filing on Monday. "With over 4 million Australians relying on our services every day, it is essential we are maintaining our high standard of reliability and connectivity, as well as delivering on the expectations of Australian communities," Nick Crowe, acting CIO at Ausgrid, said.

Apple Stores Will Up Brand Value Of Its Chosen Addresses

Apple Stores Will Up Brand Value Of Its Chosen Addresses

Rediff.com20 Apr 2023

'If they are taking marquee locations and, say, are paying 50 per cent higher rent, those locations will see a spurt in rates as well.'

Tata Neu 2.0 Plans Better Experience

Tata Neu 2.0 Plans Better Experience

Rediff.com17 Apr 2023

'With this revamp the anonymous journey of the user will begin wherein he will not have to sign in every time he accesses the app.'

Big Tech in financial system poses concentration risk: Shaktikanta Das

Big Tech in financial system poses concentration risk: Shaktikanta Das

Rediff.com21 Sep 2022

The increasing involvement of Big Tech in the financial system could give rise to concentration risk and there are potential spillovers, which call for closer attention, Reserve Bank of India (RBI) Governor Shaktikanta Das said on Tuesday. "...enormous amounts of consumer data is being generated and leveraged upon by a few entities (the so-called Big Tech) by virtue of their huge customer base. "Such developments raise concerns on concentration risk and potential spillovers as their level of engagement with the financial system strengthens in the years to come," Das said at the Global Fintech Fest 2022.

Lessons To Be Learnt From Nitin Desai's Death

Lessons To Be Learnt From Nitin Desai's Death

Rediff.com25 Aug 2023

We must stop stigmatising business failures. Particularly when startups are mushrooming all around, the financial system, backed by the RBI and the government, can explore ways of extending support to restart the journey of a failed entrepreneur by finance as well as counselling, recommends Tamal Bandyopadhyay.

Why Scotch Whisky Makers Are Worried

Why Scotch Whisky Makers Are Worried

Rediff.com13 Mar 2023

India is the UK's second-largest market by volumes for Scotch, importing the equivalent of 136 million bottles, worth £146.2 million, in 2021.

India's Discoveries Haven't Received Attention They Deserve

India's Discoveries Haven't Received Attention They Deserve

Rediff.com6 Sep 2023

In the ancient world there is a great deal of give and take and reciprocal learning. India was an integral and important constituent of such interchanges of goods and ideas.

How Quick Commerce Is Changing Shopping

How Quick Commerce Is Changing Shopping

Rediff.com4 Mar 2023

'The focus on easier access and faster delivery is creating a new consumption pattern that allows consumers to satisfy their last-minute cravings and restock essentials at the click of a button.'

Taken An SBI Loan, But Not Repaid It?

Taken An SBI Loan, But Not Repaid It?

Rediff.com6 Jun 2022

There are loans to salaried people where the borrower is employed, but has failed to make repayment. Such loans would be identified and sold in a pool to ARCs.

Vending it like Mercedes

Vending it like Mercedes

Rediff.com16 Nov 2016

The German auto maker is clawing back up the brand charts as it fights off competition from Audi, BMW in the Indian market.

Purchase of 30 MQ-9B drones okayed, to be announced after Modi-Biden talks

Purchase of 30 MQ-9B drones okayed, to be announced after Modi-Biden talks

Rediff.com16 Jun 2023

The defence ministry on Thursday accorded its approval to procure 30 MQ-9B Predator drones from the US to crank up the surveillance apparatus of the armed forces, especially along the frontier with China, people familiar with the development said.

Airtel to lean on its 180 mn digital users to propel payments bank business

Airtel to lean on its 180 mn digital users to propel payments bank business

Rediff.com5 Nov 2021

Bharti Airtel aims to leverage its 180 million plus digital service customers and its wide presence in rural areas to grow its payment bank business. "We are well placed as we can leverage the 180 million plus customers we have across our digital assets. "We offer a plethora of services such as lucrative interest rates, gift cards, FASTag, telecom recharges, payments and debit cards. "Our large merchant base of more than eight million allows us to drive both engagement and monetisation.

AWS upbeat on India market, sees massive headroom for growth in cloud adoption

AWS upbeat on India market, sees massive headroom for growth in cloud adoption

Rediff.com29 Nov 2022

Within days of announcing mega investments for building in Hyderabad its second data centre cluster in India, Amazon Web Services (AWS) on Monday said it is excited about the India market, where cloud adoption offers massive headroom for growth. Pledging its long-term commitment to the India market, AWS, Amazon's cloud computing unit, said it expects global uncertainties to accelerate the decisions by companies to opt for flexible, on-demand cloud infrastructure to pare costs, gain efficiencies and drive business innovation. "Cloud reacts well to uncertainty," Puneet Chandok, president - commercial business, AWS India and South Asia, Amazon Internet Services Pvt Ltd (AISPL) told PTI.

Why Do Banks Hide Losses?

Why Do Banks Hide Losses?

Rediff.com21 Mar 2023

Believe it or not, the regulator is even stretching its arm to identify stressed borrowers and gauge the 'distance to default' as a measure of a particular bank's fragility, reveals Tamal Bandyopadhyay.

India's Defence, Aerospace Exports Treble

India's Defence, Aerospace Exports Treble

Rediff.com21 Dec 2022

the defence ministry told Parliament on Monday that foreign procurement in defence has risen to Rs 50,061 crore (Rs 500.61 billion) in 2021-2022 from Rs 37,030 crore (Rs 370.30 billion) in 2017-2018.

As demand shrinks, gold import likely to fall to 17-year low

As demand shrinks, gold import likely to fall to 17-year low

Rediff.com21 Jul 2020

Those interested in investing in gold have shifted to instruments, such as sovereign gold bonds and gold ETFs. Many others are, in fact, selling gold or using it as collateral to generate short-term liquidity.

Tick Insurance Option On IRCTC Portal

Tick Insurance Option On IRCTC Portal

Rediff.com29 Jun 2023

Only a small percentage of passengers who traveled on the trains involved in the June 2, 2023 accident in Odisha had availed of travel accident insurance while booking their tickets online on the IRCTC portal.

Scottish Leader's Mussoorie Connection

Scottish Leader's Mussoorie Connection

Rediff.com27 Mar 2023

Kate Forbes studied at Woodstock School for 3 years, and lived in India for 8 years. 'She has a heart for service and we are excited she has reached great heights at such a young age,' said her teacher Sanjaya Mark.

Bollywood's Favourite Shaadi Destination

Bollywood's Favourite Shaadi Destination

Rediff.com3 Feb 2023

Kiara and Sid may join the long list of celeb couples, who have chosen the beautiful destination of Rajasthan for their wedding.

2nd year running, brands take a backseat for Ganeshotsav amid curbs

2nd year running, brands take a backseat for Ganeshotsav amid curbs

Rediff.com14 Sep 2021

It is Mumbai's favourite festival and is celebrated each year with fervour and frenzy. But when the city welcomes "Ganpati Bappa" this Friday, the celebrations will be low key. With a cap on the size of idols, ban on processions and restrictions on devotees visiting pandals, celebrations are toned down for the second year in a row. Festival budgets have shrunk and as a result, corporate sponsorships have dried out.

Why restaurants are dumping Swiggy, Zomato for others

Why restaurants are dumping Swiggy, Zomato for others

Rediff.com8 Sep 2022

"It went up to 20-odd per cent in 2019 and to 25 per cent a year later. "That's when we decided to pull the plug; it was not sustainable for our business," says Chadha. Madison & Pike, instead, turned to Mumbai-based start-up Thrive, which provides third-party delivery services to restaurants at a much lower commission - three to five per cent.