News for 'customer engagement'

Merger with HDFC: RBI gives some leeway to HDFC Bank

Merger with HDFC: RBI gives some leeway to HDFC Bank

Rediff.com21 Apr 2023

In a mixed bag for HDFC Bank ahead of the parent HDFC's merger with itself, the Reserve Bank of India has declined to make exceptions on certain aspects, and has offered some leeway on others. The country's largest private sector lender, which is aiming to conclude the merger with the home finance major by July, had written to the central bank seeking certain forbearances after announcing the $40-billion merger in April last year. In an exchange filing this evening, HDFC Bank said it received a response from RBI on Thursday and also said that there are a few pending issues.

'American or Chinese soldiers are not a patch on Indian soldiers'

'American or Chinese soldiers are not a patch on Indian soldiers'

Rediff.com1 Sep 2023

'The next war will be fought by China-Pakistan against India and we have to fully be prepared. We must read the writing on the wall.'

Wipro freshers' dilemma: Work for half the salary or wait longer

Wipro freshers' dilemma: Work for half the salary or wait longer

Rediff.com21 Feb 2023

Information technology major Wipro has asked candidates who have successfully completed their training and who were offered Rs 6.5 lakh per annum earlier whether they would be willing to take up projects for an annual compensation of Rs 3.5 lakh. Wipro told Business Standard that it had to adjust its onboarding plans "in the light of the changing macro environment and, as a result, our business needs". "Like others in our industry, we continue to assess global economies and customer needs, which factor in our hiring plans.

Apple Stores Will Up Brand Value Of Its Chosen Addresses

Apple Stores Will Up Brand Value Of Its Chosen Addresses

Rediff.com20 Apr 2023

'If they are taking marquee locations and, say, are paying 50 per cent higher rent, those locations will see a spurt in rates as well.'

Big sale: Lessons for retailers to keep customers happy

Big sale: Lessons for retailers to keep customers happy

Rediff.com20 Oct 2014

With the festive season underway, retailers in the online and the offline world need to prepare well to offer the best deals to consumers and earn trust.

How HDFC Bank plans to regain lost market in credir cards

How HDFC Bank plans to regain lost market in credir cards

Rediff.com23 Aug 2021

HDFC Bank on Monday said it aims to regain the two per cent market share in the credit card market it ceded to rivals during a recent ban, within a year by aggressively tapping into its existing depositor base. The bank will also focus on forging new partnerships to sell more cards and will not deviate from its conservative approach on taking credit risks as it goes aggressive in the market, its group head for payments and consumer finance, digital banking and IT, Parag Rao, told reporters. On August 17, RBI lifted the ban on HDFC Bank which had prevented it from issuing new credit cards from December 2020.

Infosys, Microsoft ink multi-year deal with Ausgrid

Infosys, Microsoft ink multi-year deal with Ausgrid

Rediff.com13 Sep 2021

IT major Infosys and Microsoft have entered into a multi-year strategic engagement with Ausgrid to accelerate the cloud transformation of the largest electricity distributor on Australia's east coast. This programme will further Ausgrid's vision to connect communities and empower lives with a focus on affordability, reliability and sustainability, Infosys said in a regulatory filing on Monday. "With over 4 million Australians relying on our services every day, it is essential we are maintaining our high standard of reliability and connectivity, as well as delivering on the expectations of Australian communities," Nick Crowe, acting CIO at Ausgrid, said.

Tata Neu 2.0 Plans Better Experience

Tata Neu 2.0 Plans Better Experience

Rediff.com17 Apr 2023

'With this revamp the anonymous journey of the user will begin wherein he will not have to sign in every time he accesses the app.'

Lessons To Be Learnt From Nitin Desai's Death

Lessons To Be Learnt From Nitin Desai's Death

Rediff.com25 Aug 2023

We must stop stigmatising business failures. Particularly when startups are mushrooming all around, the financial system, backed by the RBI and the government, can explore ways of extending support to restart the journey of a failed entrepreneur by finance as well as counselling, recommends Tamal Bandyopadhyay.

India's Discoveries Haven't Received Attention They Deserve

India's Discoveries Haven't Received Attention They Deserve

Rediff.com6 Sep 2023

In the ancient world there is a great deal of give and take and reciprocal learning. India was an integral and important constituent of such interchanges of goods and ideas.

Why Scotch Whisky Makers Are Worried

Why Scotch Whisky Makers Are Worried

Rediff.com13 Mar 2023

India is the UK's second-largest market by volumes for Scotch, importing the equivalent of 136 million bottles, worth £146.2 million, in 2021.

Big Tech in financial system poses concentration risk: Shaktikanta Das

Big Tech in financial system poses concentration risk: Shaktikanta Das

Rediff.com21 Sep 2022

The increasing involvement of Big Tech in the financial system could give rise to concentration risk and there are potential spillovers, which call for closer attention, Reserve Bank of India (RBI) Governor Shaktikanta Das said on Tuesday. "...enormous amounts of consumer data is being generated and leveraged upon by a few entities (the so-called Big Tech) by virtue of their huge customer base. "Such developments raise concerns on concentration risk and potential spillovers as their level of engagement with the financial system strengthens in the years to come," Das said at the Global Fintech Fest 2022.

How Quick Commerce Is Changing Shopping

How Quick Commerce Is Changing Shopping

Rediff.com4 Mar 2023

'The focus on easier access and faster delivery is creating a new consumption pattern that allows consumers to satisfy their last-minute cravings and restock essentials at the click of a button.'

Purchase of 30 MQ-9B drones okayed, to be announced after Modi-Biden talks

Purchase of 30 MQ-9B drones okayed, to be announced after Modi-Biden talks

Rediff.com16 Jun 2023

The defence ministry on Thursday accorded its approval to procure 30 MQ-9B Predator drones from the US to crank up the surveillance apparatus of the armed forces, especially along the frontier with China, people familiar with the development said.

Taken An SBI Loan, But Not Repaid It?

Taken An SBI Loan, But Not Repaid It?

Rediff.com6 Jun 2022

There are loans to salaried people where the borrower is employed, but has failed to make repayment. Such loans would be identified and sold in a pool to ARCs.

Why Do Banks Hide Losses?

Why Do Banks Hide Losses?

Rediff.com21 Mar 2023

Believe it or not, the regulator is even stretching its arm to identify stressed borrowers and gauge the 'distance to default' as a measure of a particular bank's fragility, reveals Tamal Bandyopadhyay.

AWS upbeat on India market, sees massive headroom for growth in cloud adoption

AWS upbeat on India market, sees massive headroom for growth in cloud adoption

Rediff.com29 Nov 2022

Within days of announcing mega investments for building in Hyderabad its second data centre cluster in India, Amazon Web Services (AWS) on Monday said it is excited about the India market, where cloud adoption offers massive headroom for growth. Pledging its long-term commitment to the India market, AWS, Amazon's cloud computing unit, said it expects global uncertainties to accelerate the decisions by companies to opt for flexible, on-demand cloud infrastructure to pare costs, gain efficiencies and drive business innovation. "Cloud reacts well to uncertainty," Puneet Chandok, president - commercial business, AWS India and South Asia, Amazon Internet Services Pvt Ltd (AISPL) told PTI.

India's Defence, Aerospace Exports Treble

India's Defence, Aerospace Exports Treble

Rediff.com21 Dec 2022

the defence ministry told Parliament on Monday that foreign procurement in defence has risen to Rs 50,061 crore (Rs 500.61 billion) in 2021-2022 from Rs 37,030 crore (Rs 370.30 billion) in 2017-2018.

Airtel to lean on its 180 mn digital users to propel payments bank business

Airtel to lean on its 180 mn digital users to propel payments bank business

Rediff.com5 Nov 2021

Bharti Airtel aims to leverage its 180 million plus digital service customers and its wide presence in rural areas to grow its payment bank business. "We are well placed as we can leverage the 180 million plus customers we have across our digital assets. "We offer a plethora of services such as lucrative interest rates, gift cards, FASTag, telecom recharges, payments and debit cards. "Our large merchant base of more than eight million allows us to drive both engagement and monetisation.

Tick Insurance Option On IRCTC Portal

Tick Insurance Option On IRCTC Portal

Rediff.com29 Jun 2023

Only a small percentage of passengers who traveled on the trains involved in the June 2, 2023 accident in Odisha had availed of travel accident insurance while booking their tickets online on the IRCTC portal.

Vending it like Mercedes

Vending it like Mercedes

Rediff.com16 Nov 2016

The German auto maker is clawing back up the brand charts as it fights off competition from Audi, BMW in the Indian market.

Scottish Leader's Mussoorie Connection

Scottish Leader's Mussoorie Connection

Rediff.com27 Mar 2023

Kate Forbes studied at Woodstock School for 3 years, and lived in India for 8 years. 'She has a heart for service and we are excited she has reached great heights at such a young age,' said her teacher Sanjaya Mark.

Bollywood's Favourite Shaadi Destination

Bollywood's Favourite Shaadi Destination

Rediff.com3 Feb 2023

Kiara and Sid may join the long list of celeb couples, who have chosen the beautiful destination of Rajasthan for their wedding.

As demand shrinks, gold import likely to fall to 17-year low

As demand shrinks, gold import likely to fall to 17-year low

Rediff.com21 Jul 2020

Those interested in investing in gold have shifted to instruments, such as sovereign gold bonds and gold ETFs. Many others are, in fact, selling gold or using it as collateral to generate short-term liquidity.

30 IndiGo planes grounded due to supply chain problem

30 IndiGo planes grounded due to supply chain problem

Rediff.com7 Nov 2022

IndiGo on Monday said that around 30 aircraft are grounded due to "supply chain disruptions" and the country's largest airline is evaluating wet leasing of planes and other options to boost operations. At the end of September, the carrier -- also the world's seventh largest in terms of daily departures -- had 279 aircraft in its fleet. It operates more than 1,600 daily flights and currently flies to 100 destinations, including 26 international ones.

Why restaurants are dumping Swiggy, Zomato for others

Why restaurants are dumping Swiggy, Zomato for others

Rediff.com8 Sep 2022

"It went up to 20-odd per cent in 2019 and to 25 per cent a year later. "That's when we decided to pull the plug; it was not sustainable for our business," says Chadha. Madison & Pike, instead, turned to Mumbai-based start-up Thrive, which provides third-party delivery services to restaurants at a much lower commission - three to five per cent.

2nd year running, brands take a backseat for Ganeshotsav amid curbs

2nd year running, brands take a backseat for Ganeshotsav amid curbs

Rediff.com14 Sep 2021

It is Mumbai's favourite festival and is celebrated each year with fervour and frenzy. But when the city welcomes "Ganpati Bappa" this Friday, the celebrations will be low key. With a cap on the size of idols, ban on processions and restrictions on devotees visiting pandals, celebrations are toned down for the second year in a row. Festival budgets have shrunk and as a result, corporate sponsorships have dried out.

How stranded Air India passengers are faring in remote Magadan

How stranded Air India passengers are faring in remote Magadan

Rediff.com7 Jun 2023

The flight, carrying 216 passengers and 16 crew, landed safely, the Tata Group-owned private carrier said in a statement Tuesday evening.

Has Apple's Roller-Coaster Ride In India Ended?

Has Apple's Roller-Coaster Ride In India Ended?

Rediff.com21 Apr 2023

The new mantra was to align Apple's ambition with the government's, focusing on Modi's favourite themes of Make in India, employment generation and India as a high-tech export hub.

Why Bank HRs Are Under Pressure Suddenly

Why Bank HRs Are Under Pressure Suddenly

Rediff.com10 Nov 2022

Employees across segments, including those involved in specialised jobs such as technology, compliance and risk management, have started leaving the bank fold in hordes, observes Tamal Bandyopadhyay.

7 Ways To Avoid Start-Up Failure

7 Ways To Avoid Start-Up Failure

Rediff.com28 Jun 2022

Companies that do not know why they are doing good also do not know why they are failing when they are on a downward slide, notes Baqar Iftikhar Naqvi, founder and CEO, Upriver, a sales accelerator firm.

Peeing incident: Air India reviews liquor policy; pilot, crew grounded

Peeing incident: Air India reviews liquor policy; pilot, crew grounded

Rediff.com7 Jan 2023

Tata Group-owned Air India CEO Campbell Wilson on Saturday apologised for a flyer urinating on a fellow female passenger on a flight from New York in November, and said four cabin crew and a pilot have been de-rostered and the airline is reviewing policy of serving alcohol on flights.

HUL appoints Rohit Jawa as new MD & CEO

HUL appoints Rohit Jawa as new MD & CEO

Rediff.com11 Mar 2023

FMCG major HUL on Friday announced the appointment of Rohit Jawa as the managing director & chief executive officer to succeed Sanjiv Mehta who will retire from the company after leading it for a decade. Jawa, presently the Chief of Transformation for Unilever, would take over the leadership role for a term of five consecutive years with effect from June 27, 2023, the company said in a statement. "The appointment of Rohit Jawa as a whole-time director and MD & CEO will be subject to approval of Shareholders and other statutory approvals as may be applicable," it added.

Data breach could cost world's top brands up to $223 billion

Data breach could cost world's top brands up to $223 billion

Rediff.com10 Mar 2021

The world's top brands across sectors might lose between $93 billion and $223 billion because of a data breach, a first-of-its-kind study by Interbrand and Infosys, called 'Invisible Tech, Real Impact', has found. This represents 4-9.6 per cent of their cumulative value. The study gains significance in the backdrop of yet another massive hack, this time of Microsoft's email software, which is estimated to have affected at least 60,000 known victims globally, according to Bloomberg. The study found that there is a long-term impact of data breaches on brands across sectors.

Luxury Carmakers Eye Small Towns

Luxury Carmakers Eye Small Towns

Rediff.com28 Mar 2023

Many of these companies have a waiting period from 6-18 months now, indicating a rise in demand.

Technology will make Test cricket more slicker: Chappell

Technology will make Test cricket more slicker: Chappell

Rediff.com3 Jan 2023

Australian great Greg Chappell believes technology, specially artificial intelligence, will make cricket "slicker" and "unpredictable", changing how it is practiced, played and consumed in the future.

Himachal Pradesh: Stalemate between Adani Group, truckers ends after 67 days

Himachal Pradesh: Stalemate between Adani Group, truckers ends after 67 days

Rediff.com20 Feb 2023

The cement plants at Barmana (Bilaspur district) and Darlaghat (Solan district) had closed operations on December 14 due to the dispute between the company and truckers engaged in the carriage of cement and clinkers. According to a government statement, Chief Minister Sukhvinder Singh Sukhu said, "We have arrived at consensus, thereby protecting the interests of both the truck-operator unions and the management, besides welfare of all others who were being directly or indirectly hit by the stalemate."

Negligence Of Cybersecurity May Spoil The Party

Negligence Of Cybersecurity May Spoil The Party

Rediff.com28 Feb 2023

'As long as businesses do not consider cyber recovery an integral part of their enterprise IT, they remain greatly vulnerable.'

Rs 653 cr import duty evasion notice slapped on Xiaomi

Rs 653 cr import duty evasion notice slapped on Xiaomi

Rediff.com5 Jan 2022

Chinese phone maker Xiaomi's India unit has been slapped with a Rs 653 crore notice for alleged evasion of import duty, as per an official statement. A show-cause notice has been slapped on Xiaomi India following recovery of documents during searches on its premises that indicated remittance of royalty and licence fee to US and Chinese firms under contractual obligations, the union finance ministry said on Wednesday. Replying to an email query, a Xiaomi spokesperson said, "At Xiaomi India, we give utmost importance to ensuring we comply with all Indian laws.

UK regulator probes Air India's data leak impacting 4.5 mn passengers

UK regulator probes Air India's data leak impacting 4.5 mn passengers

Rediff.com26 May 2021

EU and UK laws require airlines to incorporate data protection measures and report data breach to regulators within 72 hours. Non-compliance can invite steep fines.